About Shortlands Computing

Shortlands Computing is led by Robert Shackleton, a professional IT consultant with 29 years’ experience of technology support, IT development and business consulting. After graduating in Physics, Robert trained professionally with CapGemini, one of the world’s largest technology companies. Robert has also professional systems experience gained at Logica and PricewaterhouseCoopers. Robert is supported by independent associates for larger projects.

Shortlands Computing focuses on providing business IT support across London for about 20 small to medium sized businesses. We provide a very professional and responsive service and aim to really exceed our customer’s expectations. We solve problems fast and work with our customers to develop a strategy for their technology so that IT spend provides the right balance between cost, performance and risk.  Our customers technology allows them to grow and succeed.

Robert Shackleton

What you can expect

  • We pride ourselves in offering professional, straightforward help that puts our customers interests first

  • We are extremely knowledgeable but don’t use complicated jargon

  • We are familiar with all technology including cloud based and local servers, Windows PCs, Apple Macs, and hosted cloud services like Office 365 or G Suite

  • We’re completely independent of software or hardware providers so if we receive any commission from any of our partners we will rebate it to you. That way you have be sure our advice is unbiased and that we recommend what’s best for you, not what’s best for us!

Why choose us?

Shortlands Computing strives for long-term, trusted partnerships with its customers. We always recommend what’s in our customers best interests based on a deep knowledge of technology and deliver it smoothly.

To provide you with excellent advice that improves your business performance.  To keep you fully informed on progress.  To deliver the technology that is best for your business.

We are highly skilled in all business technology and have the latest remote support tools so we solve problems fast. Our advice improves your business efficiency and performance.
Take a look at the testimonials on this page. If you want to speak to anyone quoted for more details on our business IT support services, just ask!

Our fees for IT support

  • We charge business customers an agreed hourly rate. Our fees are very competitive and represent excellent value as we are highly skilled and work fast.
  • We have invested in state of the art tools to allow us to provide remote support which saves our customers money as we solve problems fast

  • We issue a monthly invoice itemising all time spent.

  • For larger jobs we clearly estimate the fees in advance so our customer know what costs to expect

  • We also provide flexible support arrangements where regular maintenance work takes place to keep the servers and computers running smoothly and lower the probability of issues.

What others say

Robert is a minefield of IT information. ORB outsourced our IT business to Shortlands Computing 18 months ago and we haven’t looked back. Robert is extremely thorough and always looking to find the most suitable solution both in terms of budget and requirement. We have recommended him to other businesses and would do so again

J Heald, MD, ORB

We have been using Shortlands Computing for some years and have had excellent service. We have always found them reliable and helpful especially in an emergency/crisis situation when their service was prompt and second to none.

Office manager, Abbeyfield Bromley

We run a small market research business with an office in central London and use Shortlands Computing to manage all aspects of our IT. Robert provides a rapid and very efficient service and in the last few months alone has managed to salvage 2 laptops from viruses. He has also set-up a cloud server as well as our emails and we would have no hesitation in recommending him to other businesses.

Matt Brooks, BPR Pharma

Shortlands Computing advised Tresell on a new network and proposed sensible, good value options that have worked really well for my consulting business. They have also provided remote access support from time to time to resolve issues with my computers and printer set-up. I recommend Robert wholeheartedly

Jonathan Frances, Tresell

Shortlands Computing supports our veterinary practice and we have asked them to install printers, set-up tax software and remove viruses from a computer. They provide a great service. We are very impressed and wouldn’t hesitate to recommend them to others.

Stephanie Gilmore, Parish Lane Vet Surgery
Over the past couple of years, Robert has helped me with various small-business IT issues and has always made time to provide me with advice when asked. This advice this has been particularly useful to a person with shaky IT skills! I definitely recommend Shortlands Computing.
Glynis Johnson-Forde, Tinyfins
We’ve given them some ridiculous problems to sort out over the years and they always do – and quickly. I recommend them very highly.
Andrew Kelleher, Dog and Rabbit
As an independent consultant, I needed easy access to my email remotely and on my phone. Shortlands Computing set everything up with the minimum of fuss. Robert provided great advice and now my IT helps and does not hinder me. I could not recommend Shortlands Computing enough – it has been a pleasure.
Kelly Smith, Independent Consultant

We have been using Shortlands Computing for a couple of years, to update and maintain our small business computers, and found Robert Shackleton to be extremely proficient in his field. He has helped us extend our business systems from a simple, single laptop to a small network system. Have no problem at all in recommending them for any computer works.

Brian Nunn, BNS Kent
Shortlands Computing manage and support our technology including servicing our Apple Macs, call centre servers, and PDAs that support our global field operations. The service is very responsive, professional and an excellent value. We get good advice that leads to flexible solutions. Robert is a joy to work with and is one of the most dedicated consultants we’ve had.
Cara Carter, MD, ORB US

We are an animation studio and everything we do depends on having good upload and download connections that stay up or get back up asap should they ever go down. Shortlands Computing provides the service that ensures this day in and day out. For this reason, I endorse them.

Dave Anderson, Dog and Rabbit

I have used Robert for some 4 years and run my own Chartered Accountant Practice. He set me up with new computers transferring everything over and also my home computers. Since then if I have a problem he gets back to me in an instant and everything gets sorted. It’s great to know that I have someone on the end of a phone that I can trust and I can thoroughly recommend him and his expertise.

Graham Iliffe, Chartered Accountant

Our terms and conditions and privacy policy

  • We take your privacy seriously and take steps to protect the information we store about you.

  • You must have properly licensed software on your computer and we may need the product activation codes to carry out some repairs.

  • We comply with the General Data Protection Regulation (GDPR), the Data Protection Act 1998 and are registered with the Information Commissioner’s Office.
  • Any personally identifiable information you submit to our Website is used only to give you information on Shortlands Computing products and services.

  • We may use software to analyse activity on our Website. The software generates statistical information that is used to produce reports about the performance of the website.

  • Shortlands Computing will never sell, rent, loan or share your personal data with a third-party for the purpose of marketing activity of any nature.

  • We may share your personal information with carefully selected companies we use to provide aspects of our services to you, such as companies we ask to supply computer components to you.
  • Our full Terms and Conditions can be downloaded by clicking this link

  • Our full Privacy Policy can be downloaded by clicking this link.